Complaints Policy
Download a PDF copy of our Complaints Policy › PDF 60KB
We define a complaint as when a person wishes to register their dissatisfaction with any aspect of the service they have received from Elements (EU) Ltd. We take any occurrence of this sort seriously and will do our utmost to resolve the problem.
Complaints Procedure
1. In the first instance, we encourage the complainant to raise
the matter directly with the member of staff concerned or a colleague.
Problems can often stem from misunderstanding or miscommunication
and can be resolved most satisfactorily face to face.
2. If this is unacceptable to the complainant or fails to yield a
satisfactory outcome, the complaint can be communicated directly
to either or both directors of Elements EU Ltd either by telephone,
in writing, by email or via our online contact form.
Details as follows
Rob Yates - Director
Elements (EU) Ltd
Private and confidential,
51 Vicarage Road
Oxford
OX1 4RE
T. 0044 7771 701727
Mark Dewhurst - Director
Elements (EU) Ltd
Private and confidential,
51 Vicarage Road
Oxford
OX1 4RE
T. 0044 7931 346808
Any complaint will receive careful consideration and, where necessary we will seek clarification from any or all involved people involved.
Within a period of 28 days we will notify the complainant of our findings and our actions, if any.
If the complaint is a child protection issue, Element’s Child protection policy and procedures will take precedence and will be implemented immediately.
Download a PDF copy of our Complaints Policy › PDF 60KB
