Terms & Conditions
As of 27 Nov 2009
Download a PDF copy of our Terms and Conditions› PDF 132KB
1.Regulations
1.1 It is ‘Elements EU Ltd’ policy to provide participants with well-maintained
equipment and nationally qualified and experienced staff.
1.2 Decisions made by the coach in charge of an activity are final.
1.3 Participants must wear a buoyancy aid for water based activities
and ideally should be able to swim 25 metres in light clothing. Suitable
foot wear must be worn at all times.
1.4 Personal accident cover and third party insurance is provided
by the centre, however this does not cover your personal equipment.
1.5 ‘Elements EU Ltd’ strongly advises that no items of value be
brought along to activities due to the danger of loss or theft. Management
takes no responsibility for any valuables or personal belongings
damaged or lost whilst involved with any activities.
2.Bookings
2.1 Booking will only be accepted with a completed booking /consent
form and a 20% deposit.
2.2 The full balance is due 4 weeks prior to the activity. Failure
to pay at this time may result in the cancellation of your space
and loss of the deposit.
3.Cancellation
3.1 All cancellations must be in writing (email accepted).
3.2 Cancellation up to eight weeks before the start of the course
incurs loss of deposit only.
3.3 If less than eight weeks notice of cancellation is given, after
payment of the balance of the course fee, then 80% of the total fee
will be retained.
3.4 Cancellation within the final two weeks before the start of the
course will result in forfeit of 100% of the total fee.
3.5 Should cancellation take place once full payment has been made,
‘Elements EU Ltd’ will attempt to re-sell the place. If this is possible
the client will receive a full refund less a £15.00 administration
cost. If cancellation is due to a medical condition a claim can be
made on our insurance policy upon receipt of a doctor’s certificate,
however, a £50.00 excess applies.
3.6 All course bookings are non-transferable. Any transfers that
may be made under exceptional circumstances only, are wholly at the
discretion of an ‘Elements EU Ltd’ Director.
4.Cancellation by ‘Elements EU Ltd’
4.1 Whilst every attempt is made to ensure that advertised courses
actually run, ‘Elements EU Ltd’ reserves the right to cancel at
any time where numbers fail to reach a work able minimum, or situations
of unavoidable closure. In the event of this clients will be offered
the following options:
Either a full refund of fees or the same course on a different date.
5.Safety
5.1 Canoeing is a risk activity but accidents can be avoided by a
combination of training, based on the accepted code of technique
and safety; and experience gathered over a number of years, where
techniques are acquired and practiced under the shadow of a leader.
